I. The buyer's reasons for the return and exchange applications, the following cases our company will not be accepted:
1. Products not sold by our company;
2. Damaged labels, labels have been replaced, packaging bottles have been replaced; need to refrigerate the transport of products without humidified ice to send back;
3. Sealed products open the original packaging, a one-time sealing stickers or adhesive tape broken (except quality issues);.
4. Due to your technology or use of environmental limitations caused by the parameters of misreporting and the actual situation does not match your description.
II. Complaints about the quality of the product, the following cases we do not accept:
1. More than two months from the time of delivery;
2. Improper use or storage of the product due to improper customer quality problems.
III. Return and exchange instructions
1. Customers can contact our customer service online for returns and exchanges, the official website online customer service QQ: 289490917
2. Confirmed receipt of goods within 7 days can be returned without reason; more than 7 days, without our acceptance and permission, do not accept returns without reason. If the customer does not raise objections after the deadline, the product is regarded as meeting the customer's requirements, and we are not responsible for any responsibility.
3. If the receipt of the goods is confirmed for more than 7 days and the return or exchange application is not about product quality, the shipping cost sent to us shall be borne by the customer himself.
4. We have the right to charge additional fees for any return or exchange that occurs other than product quality issues, generally for transportation and re-stocking fees.
IV. The specific process of return and exchange
Customers submit an application online===>After-sales customer service personnel for verification===>After customer service personnel online or e-mail confirmation===>Customers will be the product, the original delivery note, has been issued invoices returned to the designated address===>LeRoyce received the return of goods===>To complete the return of the product within one week.
